1. About ChatBillion

ChatBillion is a software-as-a-service platform developed and operated by Sunface Technologies (“Sunface Technologies”, “we”, “us”, or “our”).

ChatBillion provides businesses with tools for customer communication and business messaging, including WhatsApp Business messaging, shared inboxes, contacts, message templates, campaigns, automation, reporting, analytics, and related communication services.

Official Website: https://chatbillion.in/
Application: https://app.chatbillion.in/
Contact: [email protected]

2. Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, store, disclose and protect information when you:

• visit the ChatBillion website;
• create or use a ChatBillion account;
• use the ChatBillion application;
• connect a WhatsApp Business Account to ChatBillion;
• use ChatBillion to send, receive or manage business messages;
• use ChatBillion contacts, templates, campaigns, automation, inbox or reporting features; or
• otherwise use ChatBillion services.

This policy applies to information processed through ChatBillion and its related websites, applications, APIs and services.

3. Information We Collect

Depending on how you use ChatBillion, we may collect and process the following categories of information.

3.1 Account and business information

We may collect:

• name;
• business or organization name;
• email address;
• telephone number;
• business address;
• business category or industry;
• login information;
• account settings and preferences; and
• information necessary to provide customer support.

3.2 WhatsApp Business account information

When a business connects WhatsApp to ChatBillion, we may process information associated with that connection, including:

• WhatsApp Business Account (WABA) identifier;
• WhatsApp phone number identifier;
• business phone number;
• WhatsApp business profile information;
• message template information;
• account and configuration information;
• connection and authorization information; and
• other information made available to ChatBillion through the WhatsApp Business Platform and Meta services.

We use this information only as necessary to provide and operate the ChatBillion WhatsApp service.

3.3 Customer and contact information

When a ChatBillion customer imports or creates contacts, we may process information such as:

• customer name;
• telephone number;
• email address;
• customer tags or segments;
• contact lists;
• notes or other information entered by the business customer; and
• other contact information provided to ChatBillion by the business customer.

ChatBillion customers are responsible for ensuring that they have the appropriate rights, notices, permissions and legal basis to provide this information to us and use it for their communications.

3.4 Messages and communication data

When ChatBillion is used to communicate with customers, we may process:

• incoming messages;
• outgoing messages;
• message content;
• message identifiers;
• timestamps;
• delivery, sent, read and failed status information;
• recipient and sender information;
• conversation information; and
• other message metadata necessary to operate and troubleshoot the service.

3.5 Media and files

Depending on the features used, ChatBillion may process media and files associated with messages, including:

• images;
• videos;
• documents;
• PDFs; and
• other supported files.

3.6 Message templates and campaign information

We may process:

• message template names;
• template language;
• template categories;
• template content;
• template parameters;
• campaign names and settings;
• recipient selections;
• campaign status;
• delivery results; and
• related reporting information.

3.7 Technical and usage information

We may automatically collect information such as:

• IP address;
• browser type;
• operating system;
• device information;
• application logs;
• access times;
• pages or screens accessed;
• error and diagnostic information; and
• security and fraud-prevention information.

4. Information Received Through Meta and WhatsApp

ChatBillion integrates with the WhatsApp Business Platform and Meta services to provide business messaging functionality.

When a business connects a WhatsApp Business Account to ChatBillion through the Meta authorization and onboarding process, ChatBillion may receive information and access necessary to operate the connected WhatsApp Business Account.

This may include WhatsApp Business Account identifiers, phone-number identifiers, business profile information, messaging information, templates, message statuses and other information made available through applicable Meta APIs and services.

ChatBillion uses this information to provide the requested WhatsApp services to the business customer.

We do not use WhatsApp information for purposes unrelated to providing, maintaining, securing or supporting the ChatBillion messaging service, except where required by law or otherwise permitted by applicable agreements and policies.

5. How We Use Information

We may use information to:

• create and manage ChatBillion accounts;
• provide ChatBillion services;
• connect and manage WhatsApp Business Accounts;
• send and receive WhatsApp messages;
• manage contacts and conversations;
• create and manage message templates;
• operate campaigns and broadcasts;
• provide automation and customer-support functionality;
• provide message delivery and reporting information;
• provide analytics and service insights;
• authenticate users and maintain account security;
• detect, prevent and investigate abuse, fraud or unauthorized activity;
• troubleshoot technical problems;
• provide customer support;
• maintain, improve and secure ChatBillion;
• comply with legal obligations; and
• enforce our agreements and protect our rights.

6. Customer-Controlled Communications

ChatBillion is a business communication platform.

Businesses using ChatBillion determine:

• which contacts they communicate with;
• what messages they send;
• which templates and campaigns they create;
• what automation they configure; and
• how they use the service for their business communications.

ChatBillion processes information on behalf of business customers as necessary to provide the requested services.

Business customers are responsible for ensuring that their messaging practices comply with applicable law and the policies and terms applicable to the communication channels they use, including applicable WhatsApp and Meta policies.

7. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal data, we may process information on the basis of:

• performance of a contract or provision of requested services;
• compliance with legal obligations;
• legitimate interests, where permitted by law;
• consent, where required; or
• other lawful bases available under applicable law.

Where a business customer provides personal information of its customers or contacts to ChatBillion, the business customer is responsible for determining the appropriate legal basis and providing required notices and obtaining required permissions.

8. Sharing and Disclosure of Information

We may disclose information to the following categories of recipients where necessary to provide or operate ChatBillion.

8.1 Meta and WhatsApp

When you connect and use WhatsApp through ChatBillion, information is exchanged with Meta/WhatsApp as necessary to provide the WhatsApp Business Platform service.

Meta and WhatsApp process information under their own applicable terms, policies and privacy documentation. WhatsApp’s current Business Platform terms incorporate requirements relating to use of the WhatsApp Business Solution and applicable policies.

8.2 Service providers

We may use third-party service providers for functions such as:

• cloud hosting;
• databases and infrastructure;
• security;
• email delivery;
• customer support;
• monitoring and diagnostics;
• analytics; and
• other technical services required to operate ChatBillion.

These providers may process information only as necessary to provide services to us and subject to appropriate contractual or other safeguards where required.

8.3 Legal and regulatory requirements

We may disclose information where reasonably necessary to:

• comply with applicable law;
• respond to valid legal requests;
• protect our rights, property or safety;
• prevent fraud or abuse; or
• protect users or the public.

8.4 Business transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, subject to applicable law.

We do not sell personal information for monetary consideration.

9. Meta and WhatsApp Policies

Businesses using ChatBillion’s WhatsApp functionality must comply with applicable WhatsApp and Meta terms, policies and documentation.

This includes, where applicable:

• WhatsApp Business Messaging Policy;
• WhatsApp Messaging Guidelines;
• applicable Meta Terms for WhatsApp Business;
• WhatsApp Business Solution Terms; and
• other applicable Meta or WhatsApp policies.

For example, WhatsApp’s current Business Messaging Policy requires businesses to maintain appropriate notices, permissions and consents and restricts how information obtained through WhatsApp may be used.

10. Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, loss or destruction.

These measures may include:

• access controls;
• authentication and authorization controls;
• secure communications;
• logging and monitoring;
• administrative controls; and
• other safeguards appropriate to the nature of the information.

No method of transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as reasonably necessary to:

• provide the requested services;
• maintain business and account records;
• provide customer support;
• maintain security;
• resolve disputes;
• comply with legal obligations; or
• enforce agreements.

When information is no longer required for these purposes, we will delete or anonymize it where reasonably practicable and subject to applicable legal or legitimate retention requirements.

Business customers may contact us regarding deletion of information associated with their ChatBillion account, subject to applicable legal and contractual requirements.

12. Data Deletion

A ChatBillion customer may request deletion of its account and associated data by contacting:

[email protected]

We may request sufficient information to verify the identity of the requester and the account to which the request relates.

After a valid deletion request, we will delete or anonymize applicable information within a reasonable period, except where retention is required or permitted by law, necessary to prevent fraud or abuse, resolve disputes, maintain security, or satisfy legitimate legal or accounting requirements.

Information that must be retained under law may be retained for the legally required period and handled in accordance with applicable requirements.

13. Access, Correction and Other Privacy Rights

Depending on applicable law and your circumstances, you may have rights to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion;
• request restriction of processing;
• object to certain processing;
• withdraw consent where processing is based on consent; and
• request portability of applicable information.

Requests may be sent to:

[email protected]

We may need to verify your identity before processing a request.

14. Customer Responsibilities for Third-Party Data

ChatBillion customers may provide us with information relating to their customers, employees, prospects or other individuals.

The business customer is responsible for ensuring that:

• it has an appropriate lawful basis for processing such information;
• required notices have been provided;
• required permissions and consents have been obtained;
• uploaded contact information is accurate and lawfully obtained; and
• its use of ChatBillion complies with applicable law and the policies of the communication services it uses.

15. Cookies and Analytics

Our website and application may use cookies, local storage, analytics or similar technologies to:

• operate the service;
• maintain security;
• remember preferences;
• understand usage;
• diagnose technical issues; and
• improve our website and services.

Where third-party analytics services are used, those services may process technical or usage information under their own privacy policies.

Where required by applicable law, we will provide appropriate notices or consent mechanisms for cookies and similar technologies.

16. International Data Transfers

Information may be processed or stored in countries other than the country in which you reside or operate.

Where applicable law requires safeguards for international transfers, we will take appropriate measures as required by that law.

Third-party platforms such as Meta/WhatsApp may separately process information under their own terms, privacy documentation and data-transfer arrangements.

17. Children

ChatBillion is a business software service and is not directed to children.

We do not knowingly collect personal information directly from children for the purpose of providing the ChatBillion service.

Where a business customer processes information relating to children through ChatBillion, that customer remains responsible for complying with applicable laws and obtaining any required permissions.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• ChatBillion features;
• data processing practices;
• legal requirements;
• security practices; or
• third-party services.

When material changes are made, we may update the “Last Updated” date and provide additional notice where required by law.

19. Contact Us

For privacy questions, data requests or deletion requests, contact:

Sunface Technologies
Product: ChatBillion
Website: https://chatbillion.in/
Email: [email protected]

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.lication, if not stated otherwise within this document.

Latest update: August 25, 2026